Services
Oakwood has been providing customers with IT support,
consultation and services for over 20 years. We specialise in
tailored support solutions for small to medium clients.
Customers can either subscribe to a monthly agreement giving them
access to technical support engineers when they need it, or work on
an ad-hoc basis when support is required.
Operational IT support agreement
To help your business to manage its IT budget effectively Oakwood
can provide support at a fixed monthly fee. Typically, giving support
to customers without an IT Department, with pre-defined response
times. Customers with a support agreement are safe in the knowledge
that a skilled engineer will respond to their problems within a
specified time.
Ad-Hoc Service and Repairs
Customers can call on Oakwood Engineers as-and-when needed for
remote diagnostics, telephone or on-site support of their IT related
issues.
Advice and Support
We can offer advice and consultation services on your computers and
server hardware as well as your network cabling and remote office
links / WAN (Wide Area Network), choice of Internet Service
Providers (ISPs) and any other computer related technology.
Related resources
- Support agreements with defined response times of ad-hoc support.
- Dedicated account manager.
- Telephone support with UK based engineers.
- Remote or on-site support.